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FAQ

Delivery related

What should I do if my order is approved but hasn't been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How quickly can I get my order delivered?
Orders will be delivered by the date you see on the product page for your location. On the checkout page you will see available delivery options along with their respective shipping charges and estimated delivery dates, based on your requirement you can select a suitable option including faster shipping for quicker delivery. Shipping timelines and charges may vary depending on the seller, product, availability, and delivery location, once you choose your preferred option the final delivery estimate and cost will be updated accordingly before you place the order.
What are the standard shipping speeds and delivery charges?
Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.
When will I get my order once its status changes to 'Out for Delivery'?
Once an order is out for delivery, please wait till 11 PM for the delivery executive to deliver your order. For products that have a faster delivery option to your location, the time by which it can be delivered will be mentioned on the product page.
Why am I unable to order some products .
The delivery of large category products at a particular location depends on the following factors: Dimensions and weight Location of the seller Serviceability of the seller's partnered service provider , Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.
Are faster delivery options like Same Day & In-a-Day available on return requests?
No, however, we try our best to have your item(s) picked up by our courier service providers & get you the replacement as soon as possible.
What should I do if I find the package open or tampered on delivery?
If you notice that the package appears open, damaged, or tampered with at the time of delivery, we strongly recommend that you do not accept the delivery. Refusing such packages helps prevent any disputes and ensures a smoother resolution process.In case you have already accepted the package, make sure to immediately document the issue by taking clear photos and videos of the packaging and the product as proof. You can then go to the “My Orders” section in your account and initiate a return request, provided the product is eligible for return. While submitting the request, select the appropriate reason and ensure that the item meets the return criteria mentioned.Our support team will review your request and assist you further to ensure the issue is resolved as quickly as possible.
Why did the delivery executive refuse to pick up my product?
When returning a product, it is important to select the correct reason for the return and ensure that the item being returned meets the criteria for the selected reason code. This is because delivery executives are responsible for performing checks on the returned product and will refuse to pick up the item if it does not meet the specified criteria. If this happens, it is advisable to ask the delivery executive for the reason for the pickup denial to avoid similar incidents in the future. By following these guidelines, you can help ensure a smoother return process and minimize the chances of your return being rejected.
Can my order be prioritized or delivered faster?
On the checkout page you will see available delivery options along with their respective shipping charges and estimated delivery dates. Based on your requirement, you can select a suitable option, including faster shipping for quicker delivery. Shipping timelines and charges may vary depending on the seller, product availability, and delivery location. Once you choose your preferred option, the final delivery estimate and cost will be updated accordingly before you place the order. Order're determined by sellers based on the timeline they need for processing. These are based on factors like your address, the seller's address, and the type of product. That said, orders usually arrive on or before the scheduled delivery date, and you can track them easily via our app or website.
The delivery of my order is delayed. What should I do?
In the event that the delivery of your order is delayed, a new delivery date will be communicated to you via SMS/email. Additionally, you can access your IngrediaMART app's 'Orders' section to view the new delivery date and order status.
My order status is delivered but I have not got the package, what do I do?
- See if any of your neighbours/friends/relatives/house owners/security guards have collected your product on your behalf. - Wait until the end of the day— sometimes packages can reflect delivered while still in transit. In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
How do I track my order details?
You can view your order details on the 'Orders' page under the 'Account' section of your app by selecting the product.
How can I modify/add an alternate number for the order delivery?
You can modify the existing delivery contact number or add an alternate one with these simple steps: - Go to 'Orders' under 'Account' - Select the desired 'Order' - Scroll down and go to the shipping details tab and tap 'Edit Order' - Tap 'I want to change my phone number' - Add or select a new number - Tap 'Save'
How can I check which address I provided, and confirm if the billing address is the same as the shipping address?
You can check your address details on the Order Summary page. By default, the billing address is the same as the shipping address unless you’ve updated it. The billing address will also be visible on the invoice once your order is delivered.
Why is my order status not updated to delivered ?
It may take up to 24 hours for the order status to be updated. If it still doesn't update, feel free to reach out for assistance.
Why did I receive a message about delivery failure when I already received my order?
This can happen due to an unexpected issue. If you have already received your order, please ignore any such message
When will I get my order once it is Out for Delivery?
Orders out for delivery will reach you by 11 PM. Items will be delivered in your chosen slot. For your deliveries, find the delivery executive's contact details in the 'Orders' section of the app. For other delivery partners, you’ll receive an SMS with the details. Keep your phone handy as the delivery executive might call you.
When will I get my order if I miss a delivery attempt?
Orders out for delivery will reach you by 11 PM. If you miss a delivery attempt, the delivery partner will typically reattempt delivery. In most cases, up to three delivery attempts are made before the shipment is marked as undelivered or returned to the seller. We recommend staying reachable on your registered contact number and keeping track of your order status to avoid missed deliveries. If needed, you can also coordinate directly with the delivery partner once the shipment is in transit. If all delivery attempts are unsuccessful, the order may be returned, and further action will depend on the seller’s and platform’s policies.
Why does the estimated delivery time vary for each seller?
Delivery timelines are determined by various factors, including the type of product, the seller's city, your delivery location, and the time needed by the delivery partner to deliver the order. You can view the estimated delivery time by entering your pincode on the product page.
I have a complaint about the delivery executive who came to deliver my order.
You can contact our Customer Support team with the details and we will get in touch with the delivery partner to resolve your complaint.
Why can't I track my order even though it has been shipped?
Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.
How do I contact the delivery partner?
Once your order is out for delivery, you will receive the delivery partner’s details, including the contact information of the delivery executive, via SMS, email, or in your order dashboard. You can use this to coordinate delivery timing or provide any specific instructions. For better tracking, always use your tracking ID to monitor your order status. For faster resolution of any queries, make sure to mention your order ID, and complete issue details. If you handle large shipments, you may also request a dedicated account manager from the delivery partner for more streamlined support. Please note that these details are available only after dispatch. If you face any issues such as delays, failed delivery attempts, or are unable to reach the delivery partner, you can contact our helpdesk for assistance. Our support team will help with tracking updates and resolving any delivery-related concerns to ensure a smooth experience.
Why was my order not delivered/delivery attempt unsuccessful?
Sometimes, an order may be undelivered due to one of the following reasons: Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the delivery partner or the unintended recipient. Other Address Issues: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the delivery partner left the package at a different address than what was printed on the label. Failed Delivery Attempts: Most of the delivery partners make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. Please keep your phone handy to ensure the delivery executive can contact you once the order is out for delivery. Damaged During Transit: If a package is damaged on its way to you, the delivery partner will return it to the seller without attempting delivery. Logistical issues: Unexpected issues like heavy rain, vehicle breakdown, or government restrictions in an area Rest assured, delivery partners will make a total of 3 attempts to deliver your order.
What do the different order statuses in 'My Orders' mean?
The different order statuses are as mentioned below: Approved: Order you have placed for an item is confirmed by the seller. Ready to Ship: Your item is packed and ready for pickup by a delivery partner. Dispatched: Your item has been picked up from the seller by the delivery partner and is on its way to a logistic facility. Shipped: Your item is on its way to you. Out for delivery: A delivery executive is out to deliver your order. Delivered: Your item has been delivered. Return requested: You have created a return request for the item, which is pending confirmation from the seller. Returned: You have returned the item for refund/replacement/exchange.
Can I get my orders delivered at a specific time?
Currently, specific time-slot delivery is not guaranteed. Delivery is carried out by our logistics partners based on their route planning and schedule for the day. However, once your order is shipped and in transit, you can use the delivery partner’s contact details to coordinate a preferred delivery time, depending on their availability. Choosing faster shipping options at checkout may also help in getting your order delivered sooner. We recommend keeping your phone accessible and tracking your order regularly to ensure a smooth delivery experience.
Can I club my orders from different sellers to be delivered together?
Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on the delivery partner. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.
Will the delivery be tried again if I'm not able to collect my order the first time?
Delivery partners make sure that the delivery is re-attempted the next working day if you can't collect your order the first time. Overall, they make a total of 3 attempts to deliver an order.
Why are faster delivery options not available at my location?
Faster delivery options may not be available due to limited courier service coverage, distance from the seller’s location, or logistical constraints in your area. Factors like product availability, delivery infrastructure, and last-mile accessibility also affect serviceability. As our logistics network expands, faster shipping options may become available for your location in the future.
Why did I receive a new delivery date for my order on the day my order was initially supposed to be delivered?
A new delivery date is provided for certain orders that cannot be delivered by the initial delivery date due to any unexpected issues faced by the delivery partner.
I can see that an order for a new item has been placed automatically for my account, why?
If your order was lost or damaged during transit, the seller will replace the item(s) and ship them again with a new delivery date. Any offers or promotions from the original order will still apply.
How do I track my order?
Once your order gets shipped, a tracking ID gets generated. You can find this in the 'Orders' section of your app. If your order has been shipped with SHIPROCKET , you can use the tracking ID to find out where your order is currently at by going to shiprocket.com Similarly, for other delivery partners, you can use the respective tracking ID to track your order on that delivery partner's website.
Why are the Delivery Executive details invalid?
-For IngrediaMart orders, once the order is out for delivery (OFD), you can find the delivery executive details on the 'Order Tracking' page. - For other delivery partners, a message with the delivery executive's details will be sent to you. If the delivery executive isn’t answering your call, they may be driving and will contact you if necessary.

Accounts Related

Can I reactivate my inactive IngrediaMart ` account?
Yes. To reactivate your IngrediaMart account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.
Do I need to verify my mobile number or email address every time I log in?
As the verification step is a one time process, you won't have to do it again once your account is verified.
What is an OTP or verification code?
An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your IngrediaMart account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.
Why do I need to verify my mobile number or email address to log into my IngrediaMart account?
To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your IngrediaMART account without any hassles once this is done.
Can I use an international number to sign up?
No, you cannot use an international number to sign up.
How can I use my mobile number to login on the IngrediaMart mobile app?
To log into the IngrediaMart mobile app, Enter your mobile number / register Mail Id Enter the OTP received on your registered mobile number /Registered mail id
I'm getting an error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my IngrediaMART account now?
If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.
Can I use a corporate email ID to sign up?
Yes, you can use a corporate email ID. However, please ensure that you have updated your current active email address. This will help you to continue using your account in the unlikely event of your account getting deleted or deactivated.
How can I add a new delivery address to my IngrediaMart account?
To add a new delivery address, follow these simple steps: Log into your IngrediaMart account Go to My Account › Manage Address > Add New Address Add details of your new address Choose 'Save address
What should I do if I don't get the OTP or verification code while logging in to my IngrediaMart account?
Network issues sometimes delay OTP-based SMS. You can regenerate the code by clicking 'Resend Code'. In case that doesn't work, you can try switching your phone off and back on
How can I change the email ID linked with my IngrediaMart account?
You can change your linked email ID by going to My Account > Personal Information and changing it there.
How can I deactivate my IngrediaMart account?
You can deactivate your IngrediaMART account by going to My Account > Personal Information > Delete Account.
What to do if I am unable to login via website?
Please check if your internet connection is stable and the OTP is correct. If the issue persists, please try accessing our services through the IngrediaMART site/app.
How to add GSTIN number to my IngrediaMart account?
You can add a GSTIN number to an order as well as your account by going to My Account > Personal Information. If an order is eligible for GSTIN invoice, you can add it while placing an order.

Accepted Payment Methods

Accepted Payment Methods
1. Credit/Debit Cards IngrediaMart accepts major credit and debit cards such as Visa, MasterCard, American Express, and Rupay for secure online payments. 2. Net Banking Customers can make payments directly from their bank account using Net Banking options from various banks available during checkout. 3. Cash on Delivery (PCOD) For eligible locations, Cash on Delivery (PCOD) is available. You can pay in cash when your order is delivered. 4. UPI (Unified Payments Interface) Payments via UPI are accepted through apps like PhonePe, Google Pay, Paytm, etc., for fast and secure transactions. 5. Digital Wallets Payments can be made through digital wallets like Paytm, Amazon Pay, and Google Pay. 6. Bank Transfer (Wire Transfer) For bulk or corporate orders, Bank Transfers can be used. Details will be provided for payment during checkout. 7. Purchase Orders (For B2B) Businesses can place orders and make payments based on agreed purchase orders, especially for larger or corporate transactions. 8. EMI (Equated Monthly Installments) Industry buying offers EMI options for credit card payments, enabling customers to pay for their purchase in monthly installments. 9. Buy Now, Pay Later (IngrediaMart Credit) This feature is not available at the moment and will be introduced soon.
During the checkout process, you may see all the payment options available and make the payment as per your preference. These payment methods provide flexibility for both individual and business customers, ensuring a smooth and secure transaction process.
Can I change my payment method after placing an order?
Once an order is placed and payment is initiated, it is generally not possible to change the payment method. However, if the payment hasn’t been processed yet, you may contact our customer support team to modify your payment method before the order is confirmed. You can reach us at Help Center or email us at buyersupport@ingrediamart.com.
How do I apply a promo code or discount to my payment?
To apply a promo code or discount: During checkout, look for the “Apply Promo Code” or “Discount Code” section. Enter the code and click Apply. The discount will be reflected in your total order amount before proceeding with the payment. Please ensure the promo code is valid, and meets the terms and conditions (e.g., minimum order value, product exclusions).
How long does it take for my payment to be processed?
Payments are generally processed immediately during checkout. However, it may take up to 24–48 hours for certain payment methods such as bank transfers or EMI payments. If you encounter any delays, please contact our customer support team at or email us at Help Center or buyersupport@ingrediamart.com.
Can I pay in installments for my order?
Yes, you can opt for EMI (Equated Monthly Installments). EMI is available via credit cards and can be selected during checkout. With IB Credit, you can buy and pay within 30 days, subject to eligibility.

Payment Issues

Payment Issues – FAQs
Below are some common payment issues customers may face, along with troubleshooting steps to help resolve them quickly.
1. Payment Declined by Bank
Possible Reasons Insufficient balance or credit limit Incorrect card details (card number, CVV, expiry date) Bank security restrictions or temporary block International transactions disabled (for certain cards) What You Can Do Re-check and re-enter your card details Ensure sufficient balance or available credit limit Contact your bank to confirm if the transaction is blocked Try using a different payment method
2. Payment Failed During Transaction
Possible Reasons Unstable internet connection Payment gateway timeout or server issue Page refresh or browser crash during payment What You Can Do Ensure a stable internet connection and try again Avoid refreshing or closing the page during payment Wait a few minutes before retrying Use a different browser or device if needed
3. UPI Payment Failure
Possible Reasons Incorrect UPI ID or expired payment request Temporary downtime of UPI apps (Google Pay, PhonePe, Paytm, etc.) Bank server or network issues What You Can Do Verify your UPI ID and retry Ensure your UPI app is updated Check your bank’s UPI service status Try another payment method if the issue continues
4. Amount Debited but Order Not Confirmed
Possible Reasons Payment initiated but not completed due to timeout Delay in payment gateway confirmation What You Can Do Wait for 5–10 minutes; the order may update automatically Check your Order History If the amount is debited and the order is not visible, contact Customer Support with: Transaction ID Payment date and amount Bank or wallet used Note: Any failed but debited amount is usually auto-refunded within 5–7 business days.
5. Payment Not Reflected in Order History
Possible Reasons Temporary delay in system sync Incomplete transaction What You Can Do Refresh the page and check again after a few minutes Log out and log back into your account Contact Customer Support if the issue persists
6. Promo Code or Discount Not Applied
Possible Reasons Promo code is expired or invalid Minimum order value not met Product or seller not eligible for the offer Promo code applied incorrectly What You Can Do Review the promo code terms and conditions Ensure correct code entry during checkout Remove and reapply the code Contact Customer Support if the discount still does not apply
7. Part Cash on Delivery (PCOD) Not Available
Possible Reasons PCOD not serviceable for your delivery location PCOD restricted for high-value or bulky products Seller does not support PCOD What You Can Do Verify COD availability for your pincode Try placing the order with online payment methods Contact Customer Support for clarification
8. Bank Transfer / NEFT / RTGS Issues
Possible Reasons Delay in bank processing Incorrect bank details entered Transaction under verification What You Can Do Verify bank details before making the transfer Allow processing time (usually a few hours to 1 business day) Share transaction reference details with Customer Support if payment is delayed
9. EMI Payment Issues
Possible Reasons EMI option not supported by your credit card Order value does not meet EMI eligibility criteria EMI not available for selected products or sellers What You Can Do Check with your bank if your card supports EMI Ensure the order value meets EMI requirements Try a different card or payment method
10. Payment Confirmation Delay
Possible Reasons Payment gateway or bank processing delay Network congestion What You Can Do Wait a few minutes and check your registered email/SMS Verify payment status through your bank or wallet Contact Customer Support if confirmation is delayed beyond 30 minutes
11. Multiple Payments or Duplicate Charges
Possible Reasons Multiple clicks on the payment button Network lag during payment processing What You Can Do Check your bank statement and order history Any extra amount deducted will be auto-refunded Contact Customer Support if refund is not received within the expected timeline
12. Wallet Payment Issues (If Applicable)
Possible Reasons Insufficient wallet balance Wallet service downtime What You Can Do Check wallet balance before payment Try again after some time or use another payment option
Why was my payment declined?
Your payment could have been declined for various reasons: Insufficient funds in your account or card. Incorrect card details (CVV, expiration date, etc.). Your bank may have blocked the transaction due to security reasons. The payment gateway may be facing technical issues. Please verify your payment details, ensure you have sufficient funds, and check with your bank if necessary. If the issue persists, contact customer support for assistance.
Why is my UPI payment failing?
UPI payments may fail due to: Incorrect UPI ID or details entered. Poor internet connection or network issues. The UPI payment app may be experiencing downtime or issues. Insufficient balance in the linked bank account. Check your UPI details, ensure you have a stable internet connection, and try again. If the issue persists, contact customer support for further help.
What do I do if my payment is not reflected in my order history?
If your payment has been successfully processed but isn’t showing in your order history: Wait for a few minutes, as it may take some time to update. Verify the payment status with your bank or payment method (check your account balance or transaction history). Contact customer support with the payment reference details if there’s still an issue.
Why is my PCOD option not available?
Cash on Delivery (PCOD) may not be available for certain products or locations due to: High-value items or bulk orders. Ineligible delivery addresses or regions. PCOD availability may vary based on the order’s size or payment security. If COD is unavailable, consider using another payment method like credit/debit cards, UPI, or digital wallets.
What should I do if I was charged but didn't receive my order?
If you’ve been charged but haven’t received your order: Check your order status in your account to verify if the order is still being processed. Check your email for any shipping or delivery updates. Contact customer support immediately with your order details for assistance.
What do I do if my payment status is “Pending”?
If your payment status is marked as Pending: Check your internet connection and refresh the page. If you used a bank transfer or UPI, verify that the payment has been successfully processed from your side. Contact customer support with your payment details and order ID for further assistance.
How can I check the status of my refund?
Refunds are processed based on the payment method used (credit card, bank transfer, etc.). You can check the Refund Status in your Order History. If you haven’t received a refund within the expected time, contact customer support with the relevant details.

Order Shipping Status & Tracking

Order Shipping Status & Tracking
Tracking your order and staying updated on its delivery status is a crucial part of the online shopping experience. Whether you are waiting for a product to arrive or simply want to know where it is in the shipping process, IngrediaMart makes it easy for you to track and manage your orders. When you place an order, you'll typically receive updates via email and SMS, providing the status of your order, including when it is processed, shipped, and out for delivery. If you want to know the exact status of your order, including tracking details, estimated delivery date, or if you have any questions about its progress, we've got you covered. Below are a few steps to easily check where your order is, and if you need further assistance, you can contact IngrediaMART's customer support team for real-time updates.
· How can I track the status of my order?
You can track your order by following these steps: 1. Log in to your IngrediaMart account. 2. Go to ‘My Account’. 3. Click on 'My Orders' to view all your orders. 4. Click on the specific order using the Order Number. 5. Click on 'Track Order' to locate your package.
Tracking Flow (Visual Guide)
· How do I know if my order has been shipped?
After your order is processed and shipped, you will receive a shipping confirmation email with tracking details. You can also log in to your account to view the shipping status.
· How long does it take to deliver the order?
Shipment usually takes 2-9 days to arrive at your delivery address after it has been shipped based on your PIN code. However, if there is a delivery delay, it can be due to one or more of the following factors: - Natural disasters, such as floods and earthquakes, political unrest, federal and state holidays, etc.
· I missed the delivery of my order today. What should I do?
We are here to help you! We will contact you to check your availability and accordingly reschedule your order’s delivery. Note : Orders can only be re-attempted to be delivered three times before being sent back to our warehouse. We regularly request our clients to receive their orders within the allotted time frame to avoid cancellation.
· Can I accept the package after checking the contents inside it?
In accordance with our company policy, packages cannot be delivered with an open box. If you encounter any issue with the product after receiving it, please contact us within 24 hours of delivery. You can reach our customer support team or email us at support@indiamart.com
· How can I get my order delivered faster?
We focus on getting the orders delivered as fast as possible but as of now, we do not provide expedited delivery. However, we will notify you when such services are rolled out in the future.
· Can I change the delivery time for my order?
Currently, we don't have the feature to change the delivery time for an already placed order.
· Which courier company will deliver my order? Can I choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via Email/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will notify you when such services are rolled out in the future.
· Can I check the Estimated Delivery Date before placing the order?
For an expected delivery date, you can enter your PIN code on the ‘product detail page’ and get an estimated delivery date of your product.

Shipment Is Late

Shipment Is Late
My shipment is late. What should I do? If your shipment is delayed, first check the tracking status for any updates. If the tracking shows no progress or there’s no update, contact IngrediaMART customer support. They will assist you with any issues regarding the delayed delivery and help resolve the situation with the carrier.
Here are some of the possible reasons for late delivery:
Incorrect address - If the shipping address provided during checkout is incorrect, it can cause significant delays. This might include errors like incorrect street names, missing or wrong postal codes, or invalid contact numbers. Missing apartment, building, floor, or house number -If any critical information like the apartment number, building name, floor, or house number is missing, delivery personnel may not be able to locate the exact address. This is especially problematic for apartment complexes or large buildings where multiple units exist under one address. Severe weather conditions -Bad weather, such as heavy rain, snow, storms, or flooding, can impact shipping times, especially for ground transportation. Courier services may delay or halt deliveries temporarily for safety reasons, as they cannot guarantee a timely or secure arrival during such conditions. Product out of stock - Sometimes, the product you ordered may not be available in stock at the time of shipment, even though it was shown as available when you placed the order. This can cause delays as the fulfillment center needs to restock or source the item from another location, which can take additional time. Product damaged during transit -Occasionally, products may get damaged while being transported, especially if the packaging isn’t secure or the item is fragile. If a product arrives damaged, it might be returned to the warehouse for inspection, which can delay delivery or cause the need for a replacement. Local or regional contingencies - This includes issues like local strikes, road closures, customs delays (for international shipments), or other regional disruptions such as festivals, holidays, or government restrictions. These unforeseen circumstances can affect shipping routes and delivery times.
How to Avoid Delays in the Future:
Double-check your shipping details: Ensure that the shipping address and contact information are accurate to avoid delivery issues. Order in advance: During busy seasons or sales, ordering early can help avoid delays. Opt for faster shipping: Industry buying often offers expedited shipping options that may reduce the chances of delays. Monitor stock availability: Check if your desired item is in stock before placing the order, especially for high-demand products. By understanding the reasons for delays and keeping track of your shipment, you can ensure smoother and quicker deliveries from IngrediaMART in the future.

Undeliverable Orders

Undeliverable Orders
What should I do if my order is undeliverable?
Steps to Take If Your Order is Undelivered:
Check Tracking Information: Review the tracking number provided by IngrediaMART to see the current status of the order. Contact Customer Support: Reach out to Ingrediamart customer support for more detailed information regarding the issue with the delivery. Check for Delivery Notices: If the carrier attempted delivery, they may have left a notice or rescheduled the delivery. Verify Your Address: Double-check that your shipping address was correctly entered when placing the order. Request a Refund or Replacement: If your order can’t be delivered, you may request a refund or have the item reshipped if it’s still available.

Rescheduling Delivery

Rescheduling Delivery
As of now, IngrediaMART typically doesn't offer a direct option for rescheduling deliveries through the website. However, if you need to reschedule a delivery, you can follow these steps:
Steps to Reschedule Delivery on IngrediaMART:
1. Check Your Order Status: Log in to your IngrediaMart account and check the status of your order. If the order is already out for delivery, you should be able to track the package using the tracking number provided. 2.Contact Customer Support: If you need to reschedule the delivery, you can reach out to the IngrediaMart customer support team. They can assist you in coordinating with the shipping carrier to arrange a new delivery date, depending on the carrier’s policy. You can contact them via: Phone (if a contact number is available on the site) Email (find support email on their website) Live Chat (for immediate assistance) 3.Carrier’s Rescheduling Option: If your shipment is being handled by a third-party courier, such as BlueDart, DTDC, or India Post, you can visit the carrier’s website or contact their customer service directly to request a rescheduled delivery. Many couriers allow you to reschedule through their tracking portals or customer service. 4.Request Redelivery: In some cases, the shipping carrier may attempt another delivery or you can pick up the package from the nearest facility if you are unavailable at the time of the original delivery.
Additional Tips:
Track Shipment Regularly: Keep an eye on tracking updates to know when your package is expected, and act quickly to make arrangements. Provide Delivery Instructions: If you're unavailable during the delivery window, you can provide specific instructions for the courier (e.g., leave the package at a neighbor’s house or at a designated location). It's always best to contact IngrediaMART customer support directly to explore the available options for rescheduling your delivery.

Received Damage, Faulty, or Wrong Product

Returns, Refunds & Damaged Product Policy
At IngrediaMart, we take great care in ensuring that all our products go through a thorough quality check before they are shipped. Our team meticulously inspects each item to ensure it meets the highest standards. However, in rare instances, products may be damaged during transit due to unforeseen factors like mishandling or external conditions. If you receive a damaged, faulty or wrong product , please follow the instructions below. You can raise a return request by logging into your account and navigating to the My Orders section. Select the order you want to return and click on the Raise Return Request option. Returns must be initiated within 7 days of Delivery (48 hours for damaged/missing items). You can also raise the return by contacting the IngrediaMart Customer Care Support
Non-Returnable Item list:
Some items or products are non-returnable. However, if any physical damage is found, the product may be eligible for return, subject to verification and approval by the Ingrediamart support team in accordance with applicable conditions.
Refund Process After Returning a Product on IngrediaMART:
1. Initiate the Return: If you have received a damaged, faulty, or incorrect product, contact Ingrediamart customer support or use their return portal to initiate the return process. Make sure to provide all necessary details, such as your order number, reason for return, and supporting evidence (e.g., photos of damaged items). 2. Return Authorization: After submitting your return request, IngrediaMart will review the case and provide a return authorization (RA) if the return is valid. You will receive clear instructions on how to return the product, including any shipping labels or details about the preferred return method. 3. Return the Product: Package the product securely, ensuring that all original packaging, accessories, and parts are included. Follow the return shipping instructions provided by IngrediaMart or their courier partner. Ensure the product is returned within the specified return window. 4. Inspection of the Returned Product: Once the product is returned to IngrediaMart warehouse, it will go through an inspection process to verify the condition of the product. If the product is found to be in the same condition as when it was shipped unopened, unused, and undamaged the return will be approved, provided the return policy is applicable to the item. 5. Refund Processing: Upon approval, IngrediaMart will initiate the refund process. The refund will be processed to the original payment method (credit/debit card, net banking, or other payment methods used). The processing time for refunds can vary, but typically takes 3–5 business days after the return is approved. You may receive an email notification confirming that your refund has been processed. 6. Refund Confirmation: Once the refund is processed, you will receive a confirmation email with the details of the refunded amount. Please note that if you paid via payment gateway or other third-party services, they may take additional time to reflect the refund in your account. 7. Exceptions: In some cases, if the product has been used, is missing parts, or doesn’t meet return conditions, a partial refund may be issued, or the return request may be rejected. Products marked as non-returnable or products that are part of special promotions may have different refund terms.
Key Points to Remember:
Ensure the product is in its original, unused condition with all parts and packaging. Always contact customer support as soon as possible to ensure you are within the return window. Keep track of your return shipping details for any future reference.
What Qualifies as a Damaged or Defective Product?
A product may be considered damaged or defective if it falls under any of the following criteria (s): Non-Functioning Product: The item is not in working condition or is malfunctioning. Visible Damage: The product has visible cuts, tears, dents, scratches, broken parts, or crush marks. Broken Seal or Leakage: The product's seal is broken, or there is leakage or spillage. Missing Parts or Accessories: Essential parts or accessories are missing from the package. Incorrect Size or Color and flavour: The product received differs in size or color from what was ordered. Mismatch with Description: The item doesn’t match the product description provided on the website. Missing Product: The entire product is missing, though the box is undamaged. Expired Product: The product has passed its expiration date. Dead on Arrival (DOA) or expired: The product is dead on arrival or has significant screen damage (for electronics). Packaging or Transportation Damage: The product box is damaged due to poor packaging or transit issues. Incorrect Item in Correct Box: The right packaging contains the wrong product. Tampered Packaging: The box appears to have been tampered with or damaged during shipment. Fake/Counterfeit Product: The product appears to be counterfeit or fake. Different Seal: The product has a seal that doesn’t match the original or appears altered. Manufacturing Defect: The product has an inherent defect identified upon first use. Wrong Quantity: The quantity delivered does not match the quantity mentioned on the invoice or order confirmation. Used or Opened Product Delivered :The product shows signs of prior use or opening. Safety or Hygiene Concern: The product poses a safety or hygiene risk due to damage or contamination.
What should I do if I receive a damaged, faulty, or wrong product?
If your product arrives damaged, faulty, or is not what you ordered, please contact IngrediaMart customer support immediately. We will guide you through the return or replacement process. You may also be eligible for a full refund if the issue meets our return criteria.
What if I find my package opened or tampered with upon delivery?
Please don't accept any packages that have been opened or tampered with. Please let us know as soon as you receive the parcel in such a condition. (Call us on +91 7205106931 or email us at Support@ingrediamart.com

Shipping Charges

Shipping Charges
Shipping charges are calculated at checkout based on the weight, size, and delivery location of your order. For bulk orders, additional shipping fees may apply.
Free Shipping: Some items may qualify for free shipping, but this depends on the product, location, and any ongoing promotions. If you're a B2B customer, you enjoy free shipping based on order value and other eligibility criteria. We encourage you to sign up as a B2B customer to take advantage of this benefit and avoid any shipping charges on your orders.
How are shipping charges shown?
Once you click on "Proceed" in the cart, you will be able to view the shipping charges for your order before making the payment. This allows you to review the total cost, including shipping, before completing your purchase.
Checkout View (Shipping Charges Display)
The shipping charges will be displayed clearly on the checkout screen, as shown in the image below.